Last week when the waterproofing team drilled out our basement and installed a sump pump, they also lugged out our old cement utility sink and replaced it with a newer, lighter, cleaner fiberglass version.
It's a nice upgrade from its cracked and graffitied predecessor. However, Mike the technician was missing a part, so we set a day for him to come back and finish installing it. That day was yesterday.
Normally I wouldn't care about not having access to our utility sink, but our washing machine drains into the sink, so we've been without a washing machine for a week and are running out of clean laundry.
I called Mike yesterday to confirm our appointment. He didn't answer, so I left a message.
He called me back yesterday afternoon. The below is an (as far as I can remember) exact account of our conversation:
Me: Hi Mike. Thanks for calling me back.
Mike: Hi Rachel, I've got some bad news.
Me : (Thinking he's going to say he is too busy and can't make it out that night) Oh?
Mike: I just walked in the door and found my Mom dead on the floor.
Me: What? Oh my gosh! That's horrible. I'm so sorry!
Mike: Yeah. I mean, I haven't called anyone yet. My kids are freaking out.
(Kids crying and dogs barking in background)
Me: Mike, I'm so sorry! Please just take care of what you need to take care of. Call the ambulance.
Mike: Yeah, I mean, I need to clean it all up. It looks like she had a heart attack, but I'm really not sure. My kids are just freaking out right now. I just brought her up from Oklahoma to live with me. My kids don't know what to do...
Me: I'm so sorry. This is just horrible. I'm so sorry.
Mike: I noticed that your husband has some tools. If he has tools, you can just hack the pipe off yourself and install a new pipe. It's not that hard.
Me: Don't worry about that, Mike. We'll figure something out with your company. Don't even worry about that right now. Just take care of what you need to take care of.
Mike: Yeah, I mean, my kids are freaking out, you know? My mom is just lying there dead on the floor. I don't know what happened. I haven't called anyone yet. She's just here and she's dead...
Me: I'm so so sorry, Mike! Please don't worry at all about your appointment. Just take care of your kids and take care of what you need to take care of.
Mike: Ok. Ok. I'm sure you can do the installation yourself. We'll talk later.
I think he must have been in shock and I must have been the first person to pop up in his recently called/call back list. I felt so horrible for him. What an awful thing to have happen...especially with his kids there!
I've never had a stranger phone call in all my life.