This is me two days before Blake and I got married:
Thursday, March 19, 2009
Thursday, February 19, 2009
Every Katastrophe begins with Kay
"Every kiss begins with Kay..."
The commercial now haunts me.
Two and half months ago I ordered a wedding band for Blake. I looked all over to find the ring he wanted: plain titanium band, brushed finish, with no embellishments. You'd think it would be fairly easy to track down a ring like that...but no. The gods were against me. After several weeks, and multiple stores, I finally found the ring in a catalogue (they didn't even offer it in the store) at Kay Jewelers.
That was --obviously-- my first mistake.
I paid a down payment and signed a contract saying that it would arrive by January 30th. A couple days before January 30th they called me to say that the ring was finished and I could come pick it up in the store. After work, I rushed (as fast as the metro could carry me) to the store to pick up the ring.
When the salesman showed me the ring I thought (and/or maybe said out loud to him): "Well, this ring is great...it's just not the ring I ordered." Because it wasn't the ring I ordered. This one was ultra-glossy. Not brushed. Not acceptable.
Let's try again.
They re-ordered the ring and promised to have it ready in a week and to call me when it was finished.
A little more than a week later (I like to give people the benefit of the doubt, even those people), I called the store to see what the status was. "Oh, we ordered another ring, but it is still not the right one, so we're ordering another."
This time I was fairly understanding.
Until last week. I called the store again, wondering where the ring was.
"Well m'am, we've ordered 4 rings now and they've all come back incorrect. We didn't call you because we didn't want to tell you that your ring isn't in yet."
"Well, I'm getting married in two weeks, so this is a big problem."
"I just don't think we can help you anymore. You'll have to order your ring elsewhere. Or, you can use this ring as a loner and then bring it back after the wedding."
I went in the next day to pick up the loner ring and to give a piece of my mind to the salesmen/women. With only two weeks to go, there was no way I'd be able to find and order another ring. It's just not possible.
The saleswoman who had originally ordered my ring was there. Her name is Lucy. She is a b**** (sorry, but that's the only word to describe her). I have never been treated so poorly in my life.
Now, I'm not proud of the way I acted, but I felt justified in speaking my mind when she was being so horrible to me. She never apologized to me. She refused to look me in the eye. She would not give me any sort of discount or compensation for my time and trouble. Right about the time she said "I'm not going to risk losing my job for your wedding," is when I got really mad.
I spoke to her in a way I've never before spoken to a sales associate. Then again, she spoke to me in ways I would never dream of speaking to anyone. I won't repeat the rest of the conversation, but it wasn't pretty and ended with me red in the face, nearly in tears, and wanting to punch Lucy square in the nose (or at least stand in front of the store shouting "don't begin anything with Kay!").
My project this week -in between writing thank you notes to the generous people that have given us wedding and shower gifts- is to write a strongly worded letter to Kay's corporate offices telling them the ridiculous ordeal that their Pentagon City store put me through.
I will also be writing a letter to the Better Business Bureau.
I'm not kidding around.
Also, I secretly hope that now when people google "Kay Jewelers," they'll come across my blog and think twice about ever making a purchase there.
The commercial now haunts me.
Two and half months ago I ordered a wedding band for Blake. I looked all over to find the ring he wanted: plain titanium band, brushed finish, with no embellishments. You'd think it would be fairly easy to track down a ring like that...but no. The gods were against me. After several weeks, and multiple stores, I finally found the ring in a catalogue (they didn't even offer it in the store) at Kay Jewelers.
That was --obviously-- my first mistake.
I paid a down payment and signed a contract saying that it would arrive by January 30th. A couple days before January 30th they called me to say that the ring was finished and I could come pick it up in the store. After work, I rushed (as fast as the metro could carry me) to the store to pick up the ring.
When the salesman showed me the ring I thought (and/or maybe said out loud to him): "Well, this ring is great...it's just not the ring I ordered." Because it wasn't the ring I ordered. This one was ultra-glossy. Not brushed. Not acceptable.
Let's try again.
They re-ordered the ring and promised to have it ready in a week and to call me when it was finished.
A little more than a week later (I like to give people the benefit of the doubt, even those people), I called the store to see what the status was. "Oh, we ordered another ring, but it is still not the right one, so we're ordering another."
This time I was fairly understanding.
Until last week. I called the store again, wondering where the ring was.
"Well m'am, we've ordered 4 rings now and they've all come back incorrect. We didn't call you because we didn't want to tell you that your ring isn't in yet."
"Well, I'm getting married in two weeks, so this is a big problem."
"I just don't think we can help you anymore. You'll have to order your ring elsewhere. Or, you can use this ring as a loner and then bring it back after the wedding."
I went in the next day to pick up the loner ring and to give a piece of my mind to the salesmen/women. With only two weeks to go, there was no way I'd be able to find and order another ring. It's just not possible.
The saleswoman who had originally ordered my ring was there. Her name is Lucy. She is a b**** (sorry, but that's the only word to describe her). I have never been treated so poorly in my life.
Now, I'm not proud of the way I acted, but I felt justified in speaking my mind when she was being so horrible to me. She never apologized to me. She refused to look me in the eye. She would not give me any sort of discount or compensation for my time and trouble. Right about the time she said "I'm not going to risk losing my job for your wedding," is when I got really mad.
I spoke to her in a way I've never before spoken to a sales associate. Then again, she spoke to me in ways I would never dream of speaking to anyone. I won't repeat the rest of the conversation, but it wasn't pretty and ended with me red in the face, nearly in tears, and wanting to punch Lucy square in the nose (or at least stand in front of the store shouting "don't begin anything with Kay!").
My project this week -in between writing thank you notes to the generous people that have given us wedding and shower gifts- is to write a strongly worded letter to Kay's corporate offices telling them the ridiculous ordeal that their Pentagon City store put me through.
I will also be writing a letter to the Better Business Bureau.
I'm not kidding around.
Also, I secretly hope that now when people google "Kay Jewelers," they'll come across my blog and think twice about ever making a purchase there.
Friday, February 13, 2009
Rich is fun, but poor is safe.
I always knew there was a reason why I'm completely content being middle class:
http://www.cnn.com/2009/CRIME/02/11/murders.antigua/index.html
http://www.cnn.com/2009/CRIME/02/11/murders.antigua/index.html
Thursday, January 22, 2009
The things France and Oklahoma have in common.
I love following the news. I spend a considerable amount of time reading it in the paper on the way to work and a little time online at lunchtime at work every day.
However, I'm getting a little sick of Obama madness. Living in DC, it's all I've heard about since November, all I see on TV, and all I read in the paper. I really had to spend some quality time looking for these news gems amidst the Obamania:
1. Flaming squirrel sets school on fire:
http://www.koco.com/cnn-news/18530377/detail.html
Questions and items to consider:
a. Where exactly is Jones, Oklahoma?
b. Is it ok that I feel good about the trailers burning to the ground? Maybe now those kids can have a real school built for them.
c. Animals in the news are my favorite. They're always doing heroic/anti-heroic things. Take, for further example, the following story:
2. Depressed poodle attacks former French President:
http://www.foxnews.com/story/0,2933,481426,00.html
Questions and other items to consider:
a. "The couple's white Maltese poodle, called Sumo, has a history of frenzied fits and became increasingly prone to making "vicious, unprovoked attacks" despite receiving treatment with anti-depressants." I am not sure I even need to comment on that.
b. Is it worth spending the money to buy anti-depressants for your dog when there are people starving for food in Africa and people starving for emotional stability in America?
c. Is it just me, or do Madame Chirac's legs look awfully manly in the undated photo?
d. I think the world would get along just fine with one less French poodle.
However, I'm getting a little sick of Obama madness. Living in DC, it's all I've heard about since November, all I see on TV, and all I read in the paper. I really had to spend some quality time looking for these news gems amidst the Obamania:
1. Flaming squirrel sets school on fire:
http://www.koco.com/cnn-news/18530377/detail.html
Questions and items to consider:
a. Where exactly is Jones, Oklahoma?
b. Is it ok that I feel good about the trailers burning to the ground? Maybe now those kids can have a real school built for them.
c. Animals in the news are my favorite. They're always doing heroic/anti-heroic things. Take, for further example, the following story:
2. Depressed poodle attacks former French President:
http://www.foxnews.com/story/0,2933,481426,00.html
Questions and other items to consider:
a. "The couple's white Maltese poodle, called Sumo, has a history of frenzied fits and became increasingly prone to making "vicious, unprovoked attacks" despite receiving treatment with anti-depressants." I am not sure I even need to comment on that.
b. Is it worth spending the money to buy anti-depressants for your dog when there are people starving for food in Africa and people starving for emotional stability in America?
c. Is it just me, or do Madame Chirac's legs look awfully manly in the undated photo?
d. I think the world would get along just fine with one less French poodle.
Thursday, January 15, 2009
Oh, You're an Angry Elf
I had just finished my normal mid-morning snack of Keebler Peanut Butter Crackers today at work, when i went to CNN.com and read this:
http://www.cnn.com/2009/HEALTH/01/14/salmonella.kellogg/index.html?iref=mpstoryview
Paul suggested that I run to the bathroom and throw up, just in case. Thanks, but no thanks, Paul.
Destiny suggested that I hurry and eat yogurt so that the good bacteria would win-out. No Yogurt in sight.
So, if I don't post for a while it will most likely be:
a) Because I have contracted salmonella and am on my deathbed;
b) Because I am nervous that I'm going to come down with the symptoms of Salmonella at any second and am staying in bed for preventative measures; or
c) It's just like usual, and I'm too busy/lazy to post.
Alas, until a later date, I shall leave you in suspense.
http://www.cnn.com/2009/HEALTH/01/14/salmonella.kellogg/index.html?iref=mpstoryview
Paul suggested that I run to the bathroom and throw up, just in case. Thanks, but no thanks, Paul.
Destiny suggested that I hurry and eat yogurt so that the good bacteria would win-out. No Yogurt in sight.
So, if I don't post for a while it will most likely be:
a) Because I have contracted salmonella and am on my deathbed;
b) Because I am nervous that I'm going to come down with the symptoms of Salmonella at any second and am staying in bed for preventative measures; or
c) It's just like usual, and I'm too busy/lazy to post.
Alas, until a later date, I shall leave you in suspense.
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